Last Updated: October 21, 2026

1. Introduction

Welcome to Derma.com.bd. We respect your privacy and are committed to protecting your personal information when you visit our website, browse our products, place an order, or contact our customer support team.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you regarding your personal information.

By using Derma.com.bd, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your information.

2. Information We Collect

We may collect the following categories of information when you use our website.

Personal Information

When you place an order, contact us, or create an account, we may collect:

Full name
Mobile phone number
Email address, if provided
Billing and delivery address
Order details and purchase history
Information you provide when contacting customer support

Order and Transaction Information

We may collect information related to the products you order, order value, delivery status, payment method, refunds, returns, and exchanges.

For Cash on Delivery orders, we may process the information required to confirm your order, arrange delivery, and collect payment.

If online payment options are offered, payment information may be processed by the relevant payment service provider. We do not intend to store complete payment card details on our own systems.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages visited and interactions with our website
Referring website or source
Date, time, and duration of visits

The information collected depends on your browser, device settings, and the tools enabled on our website.

3. How We Use Your Information

We may use your information to:

Process and confirm orders.
Arrange delivery and communicate delivery updates.
Contact you about your order or customer service requests.
Manage cancellations, returns, exchanges, and refunds.
Respond to questions, complaints, and feedback.
Improve website performance, usability, and product selection.
Detect suspicious transactions, fraud, and misuse.
Maintain business records and comply with legal obligations.
Send promotional messages where permitted by law and, where required, with your consent.

We use personal information only for legitimate business purposes and in accordance with applicable legal requirements.

4. Cash on Delivery and Delivery Services

Derma.com.bd may offer Cash on Delivery (COD) for eligible orders.

To fulfil a COD order, we may share the necessary information, such as your name, phone number, delivery address, and order details, with the courier or delivery service responsible for delivering your parcel and collecting payment.

Delivery partners may use this information according to their own applicable privacy policies and contractual obligations.

We aim to share only the information reasonably necessary to fulfil the delivery.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and website functionality.

These technologies may help us:

Keep products in your shopping cart.
Remember certain website preferences.
Understand website traffic and performance.
Improve navigation and user experience.
Measure marketing campaign performance, where applicable.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

If we use analytics or advertising tools that require consent under applicable law, we will provide appropriate consent options.

6. Sharing Your Information

We do not sell your personal information to third parties.

We may share limited information with trusted third parties when necessary to operate our business, including:

Courier and delivery companies: To deliver orders and collect COD payments.
Payment service providers: To process eligible electronic payments and refunds.
Website hosting and technical service providers: To maintain website operations, security, and performance.
Analytics and marketing providers: To measure website performance or marketing activities where applicable.
Professional advisers and authorities: When reasonably necessary for legal compliance, fraud prevention, or the establishment or defence of legal claims.

Third parties receive information only as necessary for the relevant purpose, subject to applicable legal requirements and appropriate safeguards.

7. Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we work to protect the information entrusted to us.

If a data incident occurs, we will take appropriate steps in accordance with applicable legal requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, returns, business recordkeeping, dispute resolution, and legal compliance.

Retention periods may vary depending on the type of information and the relevant legal or operational requirements.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law.

9. Your Privacy Rights and Choices

Subject to applicable law, you may be able to:

Request information about personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of personal information where legally appropriate.
Withdraw consent for processing activities based on consent.
Opt out of promotional communications.
Raise a concern about how your information is handled.

Some information may need to be retained to complete transactions, resolve disputes, prevent fraud, or comply with legal obligations.

To make a privacy-related request, contact us using the official contact details published on Derma.com.bd.

10. Marketing Communications

We may send promotional offers, product updates, or marketing communications where permitted by law.

You may opt out of promotional communications by following the unsubscribe instructions, where available, or by contacting our customer support team.

Even if you opt out of marketing, we may still contact you about essential matters such as order confirmations, delivery updates, or customer service requests.

11. Children's Privacy

Derma.com.bd is intended for general customers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where parental consent or other legal authorization is required. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, including product manufacturers, payment providers, and delivery services.

We do not control the privacy practices or content of external websites. When you visit a third-party website, we encourage you to review its privacy policy before providing personal information.

13. Third-Party Services and Advertising

Depending on the tools enabled on our website, we may use third-party services for analytics, website optimization, customer communication, or advertising.

These providers may process technical information or use cookies and similar technologies according to their own policies and the settings configured on our website.

We will update this policy if our data practices materially change.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business op