Last Updated: October 21, 2026
1. Introduction
Welcome to Derma.com.bd. These Terms and Conditions govern your access to and use of our website and the purchase of skincare, beauty, and personal care products through our online store.
By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website.
In these terms, “we,” “us,” and “our” refer to Derma.com.bd, while “you” and “customer” refer to anyone visiting our website or purchasing products from us.
2. Products and Product Information
Derma.com.bd offers skincare, beauty, and personal care products from various brands.
We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, and other information are accurate. However:
-
Product packaging, colours, and designs may vary from displayed images.
-
Product information may change based on manufacturer updates.
-
Product availability may change without prior notice.
-
Individual results from skincare products may vary.
Customers should review product descriptions, ingredient lists, usage instructions, and warnings before purchasing or using any product.
3. Product Authenticity and Dermatologist-Tested Claims
We aim to provide clear and accurate product information. Any claim that a product is dermatologist-tested, dermatologist-recommended, clinically tested, or clinically proven should be supported by appropriate information about that specific product.
Such claims do not automatically apply to every product sold on Derma.com.bd.
Customers should check the relevant product page for details and consult a qualified dermatologist if they have specific skin concerns or sensitivities.
4. Pricing and Payment
All prices are displayed in Bangladeshi Taka (BDT), unless otherwise stated.
We reserve the right to update product prices, promotions, and availability. The price applicable to an order will be confirmed during the ordering process, subject to correction of genuine pricing errors and applicable law.
Available payment methods may include:
-
Cash on Delivery (COD), subject to availability.
-
Other payment methods displayed on our website, if offered.
Any applicable delivery charges or additional fees will be communicated during checkout or order confirmation.
5. Cash on Delivery (COD)
Derma.com.bd may offer Cash on Delivery for eligible orders.
Under COD, customers pay the full confirmed order amount upon delivery. Advance payment is not required for an eligible COD order unless otherwise communicated before confirmation.
Customers are encouraged to check their parcel at the delivery location. However, opening a parcel before payment depends on the courier's inspection policy.
If you receive a visibly damaged parcel, an incorrect item, or a package with missing products, please inform the delivery personnel where possible and contact our customer support immediately.
6. Order Placement and Confirmation
Placing an order on our website constitutes a purchase request. An order may require confirmation by phone, SMS, email, or another available communication method.
We reserve the right to cancel or decline an order where reasonably necessary, including in cases involving:
-
Incorrect or incomplete delivery information.
-
Unavailable products.
-
Suspected fraudulent or abusive activity.
-
Unintentional pricing or listing errors.
-
Inability to contact the customer for necessary order confirmation.
If an order is cancelled after payment has been collected, any applicable refund will be handled according to our Refund Policy and applicable law.
7. Delivery Policy
We aim to deliver orders to the address provided by the customer using available delivery services.
Delivery times are estimates and may vary due to location, courier operations, weather, public holidays, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate contact and delivery information and remaining available to receive their orders.
Any applicable delivery charges will be communicated before order confirmation.
8. Return, Refund, Exchange, and the 24-Hour Objection Period
Our Return, Refund & Exchange Policy applies to eligible return and exchange requests.
Customers must report issues such as incorrect products, visible delivery damage, missing items, or incorrect quantities within 24 hours of recorded delivery.
To help us verify a claim, customers may be asked to provide:
-
Order number and contact details.
-
Clear photographs of the product and packaging.
-
An unboxing video, where available.
-
A description of the issue.
Please retain the product and its packaging until the issue is resolved. Do not send products back before receiving return instructions from our team.
The 24-hour reporting period does not remove any consumer rights that cannot lawfully be restricted under applicable law.
For complete details, please read our Return, Refund & Exchange Policy.
9. Order Cancellation and Refusal
Customers should contact us as soon as possible if they wish to cancel an order.
Cancellation may not be possible once an order has been dispatched. If a parcel has already been handed to a courier, cancellation will depend on the delivery process.
Customers should contact our support team promptly if they believe an order is incorrect or damaged. Any refusal of delivery should follow the courier's applicable procedures.
Repeated unjustified refusals may lead to additional order verification before future orders are accepted, where permitted by law.
10. Skincare and Medical Disclaimer
Product descriptions and skincare-related information on Derma.com.bd are provided for general informational purposes only.
Our website does not provide medical diagnosis or replace professional medical advice. Product suitability and results may differ between individuals.
Always follow the manufacturer's instructions, review ingredients, and consider performing a patch test when appropriate.
If you experience a serious reaction or have persistent skin concerns, discontinue use where appropriate and consult a qualified healthcare professional.
Do not rely on product descriptions or marketing claims as a substitute for professional medical advice.
11. Promotions, Discounts, and Offers
Promotions, discounts, and special offers may be subject to specific conditio